Hey Engage leaders and volunteers,
Wow, on June 6th we had our highest attendance ever. It was a crazy day for our leaders and volunteers. For whatever reason the kids were crazy, the workers downstairs were frazzled, and the worship gathering went longer than normal due to a baptism. But I want to encourage you. I had a friend of mine named Jake visit Engage that day. I asked him for some reflections on his experience since he has little kids. Here is what he said.
1. Hospitality / Greeters:
He said Paul met him at his car and walked with him to the front doors. He said Paul did a great job of taking an interest in Jake and his family without being too invasive. He said Paul did a great job of “setting the stage” by talking with excitement about Engage and how friendly people are. He said you could sense Paul’s real love for his church without getting the vibe the Paul was trying to “sell” or push Engage on him.
He said he was promptly greeted at the top of the stairs and invited to grab some coffee before finding a place to sit. This is good since most people need to be guided once they get to the top of the stairs. We’ve had people tell us that it’s a little intimating walking into this huge room. Jake said people with name tags were very intentional and extremely relational. Way to go Kristin Tuckey and her team!! Way to go Paul Grothe!!!
1a. One item of constructive criticism: Jake said there was only one open table for them to sit at and it was all the way across the room. He realized we were full that day but it was a little awkward for them to walk in front of people all the way across the room to find a seat. Our regulars need to move all the way in and keep room for newer people on the side closest the entrance.
2. Childcare:
Jake and his wife loved the childcare and felt very comfortable with the workers. He said it was easy to find Engage Kids and the check in process made them feel comfortable and at ease. Jake said John Chripczuk greeted him and spoke to his daughter asking her questions to help her feel comfortable. John then began asking Jake about his daughter’s needs. Jake had a little one who was crying so John said, “I’m alright with her crying if you feel comfortable to leave.” John then further impressed Jake by asking how long Jake wanted his daughter to cry before someone came up to get him or his wife. Jake felt like the follow through was great and believed his kids were safe and going to be taken care of by people who care and know what they are doing. Way to go Mimi and her volunteers!!! Way to go John Chripczuk.
Thanks for all you do each week as you lead and volunteer at Engage. You are making it possible for many people to begin a conversation about Christ and start the journey of knowing a relational God who wants to change them from the inside out!!!
We are blessed and Christ is honored with your excellence service to others.
Love ya,
Jon Hand
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